Terms and conditions

Returns

We offer a full money back guarantee. To qualify you must email us with details of your complaint within 7 days of the goods arriving and await our reply. We may ask you to return your goods.  We recommend, for your own security, that you obtain proof of posting from the Post Office.

Payment

We accept payment by Visa, MasterCard, Switch, Solo, and Delta. All credit/debit card details given to this site are secure. Any charges will appear on your credit/debit card statement as ‘materiaaromatica.com’.
Please note that all orders are processed manually and payment is taken only when the order is ready to be despatched.  

Those wishing to pay by cheque have the option to print an order form and post us their order with their payemnt. United Kingdom cheques only please. Once payment has cleared, your order will be processed and your goods despatched.

Prices

All prices quoted on our web site are in pounds sterling and inclusive of VAT.
Due to the substantial postal increase in April 2012, we have had to introduce a postal charge of £2.70 for orders below £8.  Orders above £8 will be sent free of charge.

Postage and Packaging

Orders are processed and dispatched usually within 24 hours.  

Orders are sent with Royal Mail 1st class up to 1kg and with APC courier above 1.kg.  APC will leave your order in a safe place if given instructions to do so.

Overnight or special delivery is available for an extra £4.  Orders need to be place before 12 noon.  We will contact you if for some reason, we are unable to fulfill your request. 
  
Saturday delivery is available at extra cost.

For orders sent outside the UK, postage will be charged at the current rate.  We will use Royal Mail registered services.  Goods travel at your own risk and we do not accept responsability.  We won't replace the goods, should your order be lost or damaged in transport.  Royal Mail does not offer insurance, if you wish to insure your goods, we can advise you to use our own courier company or one of your own choice.  Insurance will be charged at extra cost.

Customer support and service

If you wish to contact us for any reason, you can email us at customer@materiaaromatica.com.

Copyright

This site and its content is protected by International copyright law.  You may not reproduce any part of this website without prior written confirmation from Materia Aromatica Ltd or mtstudios ltd, please contact copyright@materiaaromatica.com for more information.

Privacy Policy

Materiaaromatica.com is committed to protecting your privacy.  Under no circumstances do we share your data with any third parties.

The information collected about customers, is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent, we are replying to your correspondence, or if we need to advise you about your order.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection act 1998).

Gift Vouchers

If you wish to give someone a gift from our site, but are unsure what they would like or what size they are, why not purchase a gift voucher. These can be purchased in denominations of £5, £10 and £25. Once you have ordered the gift voucher, you have the option of having it emailed to yourself or a friend (including a message).  Gift Vouchers can be printed and cut out and used as traditional vouchers if you prefer.   Each certificate has a unique code, which is entered at the checkout when purchasing your items.

Promotions / Corporate Discounts

Where a promotion / corporate discount has been given, you need to enter the code that appears in the advertisement. This code will be valid for the period of time stated on the advertisement, and will give the customer the advertised percentage off their goods.


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